South East College
Delivery Method: Online
Programme Length: 12 hours
Assessment Details: Online Assessment
Course Overview: Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice with retail stores of all sizes in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice, so consumers hold the power in the relationship. However, without a customer a retail store goes out of business!
Programme Benefits: This eCourse aims to provide you with the knowledge and understanding of how to deliver excellent customer service, and how customer complaints and problems are resolved successfully in a retail businesses.
Eligibility Criteria: This eCourse is suitable whether you are new to the retail sector or you wish to upskill yourself within your current retail role, or one you aspire to!
- Providing Excellent Customer Service
- Listening To Your Customers
- Interpreting Customer Service Standards
- Resolving Customer Service Complaints and Problems