Customer Service Skills

South East College

Delivery Method: Online

Programme Length: 12 hours

Assessment Details: Online Assessment

Course Overview: Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice with retail stores of all sizes in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice, so consumers hold the power in the relationship. However, without a customer a retail store goes out of business!

Programme Benefits: This eCourse aims to provide you with the knowledge and understanding of how to deliver excellent customer service, and how customer complaints and problems are resolved successfully in a retail businesses.

Eligibility Criteria: This eCourse is suitable whether you are new to the retail sector or you wish to upskill yourself within your current retail role, or one you aspire to!

Unit Names:

  1. Providing Excellent Customer Service
  2. Listening To Your Customers
  3. Interpreting Customer Service Standards
  4. Resolving Customer Service Complaints and Problems

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