(Retail Skills Courses)
South East College Ltd.
Delivery Method: Online
Programme Length: 6 weeks (12 hours)
Assessment Details: Online Assessment
Course Overview: Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice, with retail stores of all sizes, in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice. So, consumers hold the power in the relationship. However, without a customer, a retail store goes out of business!
Programme Benefits: This eCourse aims to provide you with the knowledge and understanding of the retail selling process. It focuses on the techniques used for identifying and meeting the needs of customers in retail businesses.
Eligibility Criteria: This eCourse is suitable whether you are new to the retail sector or you wish to upskill yourself within your current retail role, or one you aspire to!
- Opening a Sale
- Establishing a Customer’s Needs & Wants
- Presenting and Matching Products & Services
- Handling a Customer Objection
- Closing a Sale